Epikkos, LLC.

Epikkos, LLC, a Delaware limited liability company (“we,” “us,” or “our”), is a company that creates fan experiences (our “Events”). This Privacy Policy (“Privacy Policy”) describes how we collect and use your personal information when we organize an event.

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Epikkos acts as a service provider when it creates fan Events for Major League Baseball or Major League Baseball clubs (the “Clubs”). Accordingly, for the information collected, processed, and disclosed or transferred in connection with the Clubs or any MLB Entities (as defined in the MLB privacy policy), please visit the MLB privacy policy: MLB Privacy Policy | MLB.com, or the Clubs’ respective policies, as applicable. For other Events, this privacy policy applies.

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This Privacy Policy also explains how we share your personal information to other parties including to our affiliates (“Affiliates”).

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This Privacy Policy also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. To contact us, please see the contact details at the end of this Privacy Policy.

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1. Personal Information We Collect

2. Online Tracking Technologies

3. How We Use Your Personal Information

4. How We Disclose Your Personal Information

5. Your Privacy Rights

6. Other Information; Contact Us

Personal Information We Collect​

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The personal information that we collect from you depends on how you interact with us.  When you contact us, visit and interact with our Website, attend our Events, or fill out a form we may collect the following categories and specific types of personal information. 

Basic Identifying Information

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Including full name, email address, password, street address, telephone number(s), date birth, or other identifers.

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Device Information and Other Unique Identifiers

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Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, or similar unique identifiers.

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Internet or Other Network Activity

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Including browsing or search history and information regarding your interactions with our Website, emails, or advertisements.

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Location Data

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Including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.

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When you visit our Website via a wireless device we may solicit your permission to collect your location data. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g., laptop, smartphone, tablet) and how you are connected to the Internet (e.g., via cable broadband connection, Wi-Fi). We use such location information for internal purposes and to improve your experience.

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Payment Information

Including credit or debit card numbers.

Commercial Information

Including services you have purchased, your preferences, etc.  

Demographic Data

Including age and gender.

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User Content

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Including your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, testimonials, and other content).

Audio and Visual Information

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Including photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).

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Online Tracking Technologies

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When you use our Website, we use online tracking technologies, including but not limited to cookies (small amounts of data that include a unique string of characters sent to your browser or application from a website’s computers and stored on your computer’s or device’s hard drive), web beacons (technology used to track activity, also known as pixel tags) and similar technologies, (collectively “Online Tracking Technologies”) to collect certain personal information, such as the IP address of the computer or device used to access our Website, the type of Internet browser or operating system used to access our Website, the date and duration of a Website visit or the IP address used to access the Website. We use the personal information collected by these Online Tracking Technologies for internal purposes, for example to study and improve the response times of our Website, to understand how you interact with our Website or emails. Some Online Tracking Technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

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How We Use Your Personal Information

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If you provide personal information to us, or to any of our service providers, we may use your personal information for the following business purposes as described in Section 1 above and:

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• To provide you with the products or services, or the information you have requested , used or otherwise engaged with.

• To communicate with you (including via postal mail), such as to respond to and/or followup on your requests, inquired, issues, or feedback, and to provide customer service.

• To communicate with you about products, services, sponsors, partners or Affiliates related to a purchase you have made or rules or terms to which you have agreed;

• We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail (such as trend alerts, promotions, new product launches, and event invitations); and to administer any sweepstakes, contests, and other similar promotions.

• To send you periodic surveys to help improve your Event experience;

• We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; security incidents; and harm to the rights, property, or safety of Epikkos and our users, customers, employees, or others.

• When you visit our Website via a wireless device we may solicit your permission to collect your location data. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g., laptop, smartphone, tablet) and how you are connected to the Internet (e.g., via cable broadband connection, Wi-Fi). We use such location information for internal purposes and to improve your experience.

• When you use our Website, we or our service providers may collect your unique Device ID. We may use such information for internal purposes and to provide you a better experience.

• While you are present at our Events we may collect your personal information through a video recording, including but not limited to for telecast, security, marketing, promotional or other purposes. We may use this video or audiovisual content pursuant to this Privacy Policy to produce, exhibit, advertise or otherwise use your image, voice or likeness in any and all media now or in future as part of our commercial, advertising and marketing activities. It may also be used to provide security services, to train personnel regarding security practices and in connection with legal action or regulatory investigation.

• In accordance with any other permission you provide at the time you submit such information to us.

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How We Disclose Your Personal Information

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• Corporate Affiliates. We may disclose personal information with our Affiliates. 

• Business Transfers. As time passes, Epikkos may disclose personal information with any person or party to whom we may transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or to any person who is otherwise deemed to be our successor or transferee.

• Service Providers. We disclose certain personal information to service providers that perform services to support our core business functions and internal operations, such as our payment processors and fulfillment vendors.

• Business Partners. We may disclose your personal information with businesses that we have partnered with to jointly create and offer a product, service, or joint promotion.

• Disclosure for Legal Purposes. We may be required to disclose your personal information pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose or share your personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use  or as required by law.

• Aggregated and Anonymous Information. We may disclose aggregated, anonymous information to any other company. This information is not linked to personal information that can identify you or another individual person. Amongst other reasons, this information may be disclosed for advertising analytics purposes.

Your Privacy Rights

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Depending on your state of residence, you have certain rights pursuant to your state’s consumer privacy law.  Those rights are detailed in this Section 5. To exercise these rights please email us at privacy@epikkos.com.

Your privacy rights include (i) the right to know about your personal information that we have collected, disclosed, sold or shared; (ii) the right to delete your personal information; (iii) the right to correct inaccuracies in your personal information; (iv) the right to opt-out of sale or sharing of your personal information; (v) the right to opt-out of targeted advertising; (vi) the right to data portability; (vii) the right to non-discrimination; and (viii) the right to appeal a refusal to act on your data rights request.

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You have the right to request that Epikkos disclose the following information to you about our collection and use of your personal over the last 12 months:

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You also have the right to request that we disclose the following information to you about our collection and use of your sensitive personal information over the last 12 months:

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This policy discloses the above. You have the right to have a copy of personal information that we collected and maintained about you and/or transferred to you or to another authorized party.

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You also have the right to request that we delete any of your personal information that we collected about you, subject to certain exceptions

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You have the right to request that Epikkos correct inaccuracies in your personal information that we collect and maintain about you. If we receive a verifiable consumer request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you. We will not be able to update your information if we need it to protect the security or functionality of our operations, to comply with legal obligations, or for certain other reasons.

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Sometimes for us to process requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, an e-mail address that you have used with Giants Enterprises, or a phone number you have used with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

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In the last twelve months, Epikkos has not sold or shared your personal information for targeted advertising.

Epikkos does not use sensitive personal information to infer characteristics about you for purposes other than those permitted by applicable law. We typically limit our use and disclosure of sensitive personal information to the following purposes: (1) to perform services, such as to provide benefits to consumers; (2) to resist deceptive, fraudulent, or illegal actions; (3) to ensure the physical safety of our personnel, customers, visitors, and others; and (4) to provide short-term, transient and non-personalized advertising.

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We will not deny services, charge different prices, offer a different quality of service or otherwise discriminate against you for exercising your privacy rights. Nothing in this section prohibits us from charging you a different price or rate, or from providing a different level or quality of goods or services to you, if that difference is reasonably related to the value provided to you by the use of your data.

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You may designate an authorized agent to make a request on your behalf. If you choose to do so, we may require you to (1) provide the authorized agent written permission to do so and (2) verify your own identity and residency directly. We may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

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Depending on your state of residence, you have the right to appeal our denial of your request to exercise the above rights.You may appeal our decision by sending an email to privacy@epikkos.com. If you have concerns about the results of your appeal, you have the right to contact your state attorney general.​

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Right to Know and Access Personal Information Collected, Disclosed, Sold or Shared

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1. The categories of personal information we collect about you.

2. The categories of sources for the personal information we collect about you.

3. Our business or commercial purpose for collecting or selling that personal information.

4. The categories of third parties with whom we share that personal information for cross-context behavioral advertising.

5. The specific pieces of personal information collected about you.

6. If we sold or disclosed your personal information for a business purpose, (i) a list of the categories of personal information we have sold in the prior 12 months and (ii) a list of the categories of personal information we have disclosed in the prior 12 months.

7. If we have not sold or disclosed your personal information in the preceding 12 months, we will disclose that upon request.

8. The categories of sensitive personal information we collect about you.

9. The categories of sources for the sensitive personal information we collect about you.

10. Right to Request Deletion of Personal Information

11. Right to Request Correction of Personal Information

12. Verifying Your Identity

13. Right to Opt-Out of the Sale, Sharing and Targeted Advertising

14. Right to Limit the Use of Sensitive Personal Information.

15.  Your Right to Non-Discrimination for the Exercise of Your Privacy Rights

16. Information Regarding Authorized Agents

17.  Right to Appeal

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If you are a resident of California, pursuant to California Civil Code Section 1798.83, you may opt-out of our disclosure of your personal information to a third party for that party’s direct marketing purposes by emailing us at privacy@epikkos.com.

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“Do Not Track” signals are options on your browser that inform website operators that you would not like to have your online activity tracked. Currently, there is no industry standard regarding any appropriate action that websites should take when they receive “Do Not Track” signals. As there is no industry standard, please note that we do not alter our Website’s data and information collection and use practices when we receive a “Do Not Track” signal from your browser.

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We retain your personal information for as long as reasonably necessary and proportionate to achieve the purposes and uses set out in this Privacy Policy, as authorized by law, and to meet legal, taxation, accounting, risk management or business requirements. Different retention periods apply to different types of records and data and, where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide products, services or content to you; (ii) whether there is a legal obligation that applies to us; and (iii) whether we determine we need to retain the information due to our legal position, including, but not limited to relevant statutes of limitations, litigation, or regulatory investigations.

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These retention periods may be extended where circumstances so require or until a particular query, investigation or dispute is fully resolved.

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To the extent that Epikkos implements a loyalty program, the following applies.

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If you are a resident of California or Colorado and you participate in a loyalty, rewards, premium feature, discount, or club card program established by Epikkos for the purpose of providing discounts, rewards, or other value to you in connection with your participation (each, if any, a “Loyalty Program”), we may disclose and/or share your personal information as set forth in this Privacy Policy and/or pursuant to any separate consent you may provide in connection with your participation in the Loyalty Program. You may cease your participation in any Loyalty Program at any time by following the instructions provided in connection with the Loyalty Program or by contacting privacy@epikkos.com.

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1. Shine the Light Law

2. Do Not Track Requests

3. Personal Information Retention

4. Loyalty Program Disclosures

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Other Information; Contact Us

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• Epikkos LLC 24 Willie Mays Plaza San Francisco, CA 94107 Email: privacy@epikkos.com.

• Notification of Changes. If we make an important change to this Privacy Policy, we will post a notification and link on our Website.

• No Spyware or Adware. We do not install any Spyware or Adware in connection with the Website or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of Spyware or Adware. “Spyware” or “Adware” is any software which has been downloaded to or installed on an Internet user’s computer or device, without the user’s actual consent, and facilitates the distribution of any commercial message to the user. If you feel you may have Spyware from another company installed on your machine, there are various anti-Spyware/Adware software applications available on the Internet to identify if this has occurred.

• Our Security Practices. The account information associated with Epikkos is password protected for your privacy and security. You choose your password for your account so the strength of that password is determined by you. We recommend that you choose a unique password and not share your password with anyone else. In certain areas, we use industry-standard SSL encryption to protect data transmissions.

  • Links. The Website may contain links to other websites operated by third parties. In addition, if you click on an advertisement on our Website, you may be directed to a third party website or product. We are not responsible for the privacy practices of third party websites or products, and we encourage you to read the privacy policies of every website and product that collects personally identifiable information from you.

  • Your Nevada Privacy Rights. If you are a resident of Nevada, in accordance with Nevada Revised Statutes Chapter 603A, you may request that we do not sell certain of your personally identifiable information (your “Covered Information” as defined in NRS Chapter 603A) by sending a request to privacy@epikkos.com.

  • Special Rules For Children. Our Website is not intended for or directed to children under the age of 13. We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If we become aware that a child under the age of 13 has provided us with personal information, we will delete the information from our records.

  • Contact Us Regarding Privacy. If you have questions or concerns about this Privacy Policy, you can contact us at: